Frequently asked questions
What is Wroomo?
Wroomo - an online platform for rental cars, motorcycles and scooters in Phuket, enabling vehicle owners to rent out vehicles and renters to easily and securely find and book their favorite vehicles.
What documents are required to rent a car?
For renting a car, you will need a valid driver's license, passport, and a credit or debit card for payment.
How do I pay my rent on Wroomo?
You can pay your rent with a credit or debit card, as well as through other payment methods available on the platform.
What security measures are in place for tenants and owners?
Wroomo endeavors to check all vehicles and their owners, and responds promptly to any requests from users.
Can I cancel my booking?
Yes, you can cancel your booking. Please check our cancellation policy on our website for more details on possible penalties and refund terms.
How do I become an owner and rent out vehicles?
To become an owner and rent out vehicles, you need to register on the platform as an owner, add information about your vehicle, upload photos and set a rental rate.
What are the requirements for rental vehicles?
Vehicles must be in good technical condition and have a valid insurance policy.
How can I contact Wroomo support?
You can contact our support team by emailing [email protected].
For how long can I rent a vehicle?
There is a minimum and maximum rental period set by the vehicle owner from 1 to 365 days.
How does a vehicle rental take place?
The rental of a vehicle is agreed between the owner and the renter. You must check the vehicle against the specifications in the Wroomo listing and sign the rental agreement. This is done at a pre-arranged place and time.
What should I do in case of an accident or damage?
In case of an accident or damage, you should contact the owner of the vehicle. Also it is recommended to check the insurance policy before you pick up the vehicle, which will cover possible losses.
What are the rules of using a rental vehicle?
The rules include following traffic rules, following the rental terms and conditions specified on a vehicle page, returning the vehicle in the same condition in which it was received, and complying with the terms and conditions agreed with the owner.
Can I rent out my motorcycle/scooter?
Yes, Wroomo allows you to rent out both motorcycles and scooters. Make sure your motorcycle or scooter meets safety requirements and has all the necessary documents.
How is payment made to the owner of the vehicle?
Payment for a vehicle booking is made through the Wroomo platform, and main rental payment is paid to the owner at the time of vehicle pickup.
Can I rent a vehicle without a driver's license?
No, you must have a valid driver's license to rent a car or motorcycle on Wroomo.
How do I leave a review for an owner or vehicle?
After the end of the rental period, you can leave a review about the owner and the vehicle on the “Completed bookings” page. Your feedback will help other users to make the right choice.
What should I do if I have a problem with the rented vehicle?
If you have a problem with the rented vehicle, contact the owner of the vehicle immediately.
What fee does Wroomo charge for its services?
Wroomo charges a fee of 10-20% of the rental price to vehicle owners and a fixed service fee to drivers.
Can I make changes to a booking once it has been confirmed?
Changes to the booking are possible but depend on the conditions of the vehicle owner. Please contact the owner to discuss changes.
What should I do if I have lost the keys to my rental vehicle?
If you lose the keys, contact the owner of the vehicle immediately. You may be responsible for the replacement cost.
What is a deposit?
The deposit is a security amount, which the owner will refund to you at the time of returning the vehicle if there are no violations of the terms of the lease from your side.